Terms and Conditions
A T.S. Pinto - Atelier das Cortinas Lda., with headquarters at Rua Dr. Cândido Guerreiro, Nº 69, 8000-318 Faro, holder of NIF: 505 715 007, known as Luxury Pergolas, establishes, through this document, the guidelines regulating the relationship between the customer and the services and products provided by the aforementioned entity.
When using or purchasing our services or products, the customer expresses their agreement with the present terms and conditions, or communicates in advance any issue they wish to discuss before using or purchasing them. Luxury Pergolas is an entity dedicated to Outdoor Design, Luxury Pergolas is not just a company that sells products, its primary objective is the Design & Creation of outdoor spaces with design and excellent quality, these being created based on the tastes of each customer.
Technical Drawings and Projects: All technical drawings, including 2D and 3D projects, are considered the intellectual property of Luxury Pergolas, and their reproduction, distribution or use, whether for commercial or non-commercial purposes, without express written authorization from Luxury is prohibited. Pergolas. The use of design concepts made available by Pérgolas de Luxo for the execution of works by third parties, without due prior notification to the supplier, constitutes a breach of copyright, subject to the sanction provided for in Portuguese legislation.
Proposals/Budgets: In order to guarantee the execution of our services, Luxury Pergolas prepares and presents proposals, containing images of products, dimensions and values. Once delivered to the client, whether in physical format or by email, proposals remain valid for a period of 30 days. After this period, Luxury Pergolas reserves the right to review the amounts and delivery times, updating the aforementioned data, including the validity period, set at 30 days. Contracts: Each component of a contract is subject to the availability of the supplier or our manufacturing unit. In case of unavailability of a product or service, we will easily inform the buyer. In this scenario, a viable alternative will be proposed as a replacement.
Prices: The prices indicated are subject to the VAT rate in force in Portugal. All products and materials available in stores are presented with final prices, which already include VAT. If we have a price excluding VAT, this information will be marked. Prices may vary depending on the final measurements and monitoring of the technical characteristics of the work, and do not include any charges for any work and/or repair of the opening and/or mounting base.
Payment terms: We accept payment with most debit cards, Visa, Mastercard, bank transfers and cash.
Production: The usual deadline for producing products is from the moment Luxury Pergolas receives the initial payment. If any changes occur during this period, the customer will be notified promptly. It is important to note that we cannot be held responsible for any delays or cancellations of products and services purchased through Luxury Pergolas. Work / Installation: For each item purchased that requires installation, the corresponding cost will be individually specified.
Luxury Pergolas does not assume responsibility for the transport and/or installation of items whose service has not been previously paid for by the customer. Any transport or installation carried out in the Algarve, Lisbon or Southern Spain regions will always be conducted or supervised by a duly identified member of the Luxury Pergolas team.
The materials supplied will remain the property of Luxury Pergolas, until full payment, and may be removed from the customer's home in case of non-compliance. Luxury Pergolas reserves the right to refuse to carry out an installation if a second payment has been requested but has not yet been received. Luxury Pergolas considers that it is the responsibility of the owner or whoever legitimately represents him to obtain all licenses and other authorizations, the lifting system necessary to carry out the work, and therefore cannot be held responsible for its non-existence.
Pergolas: In projects that combine a pergola with a glass closure system, Luxury Pergolas first supplies and assembles the pergola and only after this assembly are the glass systems ordered, which will be delivered and assembled on average 4 to 5 weeks later. that same date; To assemble pergolas/glass systems, it is necessary that it does not rain in the 3 days prior to assembly, as well as in the 3 days following it. All surfaces must be dry.